# Configurando Computador (MicroSip)

## 💾 Instalando Programa

Uma das opções mais recomendadas é a MicroSIP.&#x20;

Para instalar, clique no Link Abaixo para fazer o Download do Instalador:

{% embed url="<https://www.microsip.org/download/MicroSIP-3.20.3.exe>" %}

Abra o programa recém baixo, e logo ao abrir clique em "**OK**":&#x20;

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxWeMgjSxHzpAZyj32%2F2021-06-11_20h22_25.png?alt=media\&token=6faca598-112d-428b-9d82-7c88280611ad)

Clique em "**Próximo**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxWgd4sVhtk0gLumcF%2F2021-06-11_20h22_38.png?alt=media\&token=cda1c5ee-3674-4e3e-97e2-d073c4f341f0)

Clique em "**Eu Concordo**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxWiiMt42sGfVICrKq%2F2021-06-11_20h23_14.png?alt=media\&token=55fefd23-bf97-4682-87c8-f4ee292a1ab8)

Selecione "**Run at System Startup**" e clique em "**Próximo**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxWtMFnv0ZeVSDneAO%2F2021-06-11_20h23_41.png?alt=media\&token=058ce7d1-00a5-48e6-94aa-89bcd6fbccbe)

Clique em "**Próximo**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxX8eVYxLhYHm325lQ%2F2021-06-11_20h23_54.png?alt=media\&token=5d11d623-ff8b-4d2d-8751-54b74c1037ea)

Clique em "**Instalar**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxX9tB3rAXHRESA2Iz%2F2021-06-11_20h24_06.png?alt=media\&token=97301cda-dad2-4f38-b752-2da960da752e)

Aguarde a Instalação terminar e clique em "**Concluir**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxXBhm9SUqENn7zYBB%2F2021-06-11_20h24_26.png?alt=media\&token=d2a4425f-8da1-43a4-91b7-6b4b707fac15)

Caso seja exibida uma mensagem de "**Atualização Disponível**", clique em "**Não**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxXHSGEeS_FbbeINSj%2F2021-06-11_20h26_52.png?alt=media\&token=0ad23dd0-75f1-485b-8378-c380c01c6113)

## ⚙️ Configurando Programa

Após instalar o MicroSip, precisamos **configurar o Ramal** nele.

No menu Iniciar localize "**MicroSip**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxXJiwIR2o8ePuS6FJ%2F2021-06-11_20h27_14.png?alt=media\&token=6ead6f62-4d46-4d01-b4e0-a0c240752806)

Clique na "**Seta**" ao lado direito:

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxXNGaO2whLgTP6LPI%2F2021-06-11_20h29_16.png?alt=media\&token=dcffb68b-3d92-435f-858b-968906138089)

Clique em "**Adicionar Conta**":

![](https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M98jjvs-xqIpGz1CM1O%2F-MbxC5WBw5l90Mz75x-I%2F-MbxXPZSkYTlRL-8rWEI%2F2021-06-11_20h29_51.png?alt=media\&token=5a14710b-7de8-4aae-8db6-6b3e0b60ec12)

No campo "**Servidor SIP**" e "**Domínio**" preencha com o "**Domínio**" disponível no arquivo Excel:

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FtZqB6O7Y9xO4Gqqg95Vz%2F2023-04-11_13h47_43.png?alt=media&#x26;token=9bf6e9a2-dd88-4325-956c-1ce9d72212ab" alt=""><figcaption></figcaption></figure>

No campo "**Nome da Conta**", "**Usuário**" e "**Login**" preencha com o "**Ramal**" disponível no arquivo Excel:

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FUayIwp7d5o4zgyKEoj17%2F2023-04-11_13h48_05.png?alt=media&#x26;token=45357a56-e65d-414a-b081-a28ba72c9938" alt=""><figcaption></figcaption></figure>

No campo "**Senha**" preencha com o "**Password**" disponível no arquivo Excel:

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2F7idfyphpe1gwHyjj9kTR%2F2023-04-11_13h48_20.png?alt=media&#x26;token=482230db-3689-4c70-95af-db4e56d44338" alt=""><figcaption></figcaption></figure>

Deve ficar semelhante a janela abaixo:

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FNLZakt96idBKsKPiVfLJ%2F2023-04-11_13h51_58.png?alt=media&#x26;token=ea921183-0b99-46bf-9d57-0ff4d32fd53f" alt=""><figcaption></figcaption></figure>

Clique em "**Salvar**":

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FcQCLcXzhzUjyWSo4qrsa%2F2023-04-11_13h52_10.png?alt=media&#x26;token=43b389ac-bae8-4d8c-91c8-34514a31e439" alt=""><figcaption></figcaption></figure>

Observe que será exibido "**Online**" confirmando que a configuração teve sucesso:

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FCyWCNoijG5cbGXLCx2Av%2F2023-04-11_13h42_06.png?alt=media&#x26;token=492a005a-41f9-4c81-8a2b-f6d831660011" alt=""><figcaption></figcaption></figure>

## 🛠️ Verificando Configuração

Para checar as configurações foram executadas corretamente, acesse o Perfil do Atendente no site e verifique se esta sendo exibido o botão de "**Atendimento via Telefone**":

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2F3GYz3sw4MEvM0bvyHFQt%2F2023-04-11_13h23_07.png?alt=media&#x26;token=19589849-0433-4447-90c6-ffcb57360db4" alt=""><figcaption></figcaption></figure>
