# Configurando Computador (Zoiper)

## 💾 Instalando Programa

Em casos onde o atendente já utiliza o MicroSip, é necessário instalar outro programa, como alternativa temos o Zoiper.&#x20;

Para instalar, clique no Link Abaixo:

{% embed url="<https://www.zoiper.com/en/voip-softphone/download/current>" %}

Clique em "**Download**" na versão adequada:\\

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FInLLR6lp5NRoMS0SiS1I%2F2023-04-11_13h26_09.png?alt=media&#x26;token=18d9b877-1741-4356-a5e2-92ca6a13da62" alt=""><figcaption></figcaption></figure>

Após isto, será aberto uma janela para selecionar a versão desejada.

Na Coluna "**Free**" clique em "**Download**":

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FF2qOyPsFVyyMVOH2MJfS%2F2023-04-11_13h26_39.png?alt=media&#x26;token=94a72fd5-5e4c-4aa4-9d3a-34eee84a6419" alt=""><figcaption></figcaption></figure>

Após alguns segundos será iniciado o Download.

Abra o programa recém baixo, e logo ao abrir clique em "**Next**":

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2Fm3XQw3fPoznlShrKoxOK%2F2023-04-11_13h28_41.png?alt=media&#x26;token=b399b4ea-f5fc-4974-b4fb-22302dc18a39" alt=""><figcaption></figcaption></figure>

Clique em "**I Accept the Agreement**" e após em "**Next**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FpRq2OWVDLCTS6HcD5RiA%2F2023-04-11_13h29_05.png?alt=media&#x26;token=3dc432dd-5e43-4336-841a-5ee85273d866" alt=""><figcaption></figcaption></figure>

Clique em "**Next**" novamente":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FGblz2s0sIavGvZpbXKvH%2F2023-04-11_13h29_22.png?alt=media&#x26;token=f92b7035-143a-4f4d-94f1-052f00f5741b" alt=""><figcaption></figcaption></figure>

Clique em "**Next**" novamente":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2F4z4dWw1SUVw8Sbf8WSng%2F2023-04-11_13h29_28.png?alt=media&#x26;token=7705a71d-fef4-4355-a0f0-9f4d7dca1d01" alt=""><figcaption></figcaption></figure>

Clique em "**Next**" novamente":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FLlgO3kqe0PyTeVcfAAkS%2F2023-04-11_13h29_37.png?alt=media&#x26;token=e04f9b9f-db05-4dc5-b7a9-9670c940b912" alt=""><figcaption></figcaption></figure>

Clique em "**Next"** novamente":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2F8enM74jDFwtvMJZbG8Qh%2F2023-04-11_13h29_44.png?alt=media&#x26;token=7df1895f-bdfc-46c1-b237-abcc05c5ba48" alt=""><figcaption></figcaption></figure>

Clique em "**Next**" novamente":

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FGPt2yX9v2Aatux45Fnew%2F2023-04-11_13h29_56.png?alt=media&#x26;token=c6670138-23e6-41a1-b1ca-9a548422402a" alt=""><figcaption></figcaption></figure>

Clique em "**Next**" novamente":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2Fpi9egVI1S5aRUGcDrWas%2F2023-04-11_13h30_02.png?alt=media&#x26;token=b3e70a39-a922-4e03-9690-e470eb8c7e94" alt=""><figcaption></figcaption></figure>

Aguarde a instalação ser concluída:&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2Ffqw7DzQJSNtOWWMHR57l%2F2023-04-11_13h30_11.png?alt=media&#x26;token=b59cca5d-262a-4a57-a82c-a47a680a7457" alt=""><figcaption></figcaption></figure>

Quando a instalação for concluída será exibido uma janela de "**Completing the Zoiper Setup Wizard**".&#x20;

Nesta janela, clique em "**Finish**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2Fh6xiQ4LMs8KKvjtOlyzs%2F2023-04-11_13h31_02.png?alt=media&#x26;token=ef180a9b-18ea-4a39-82da-58c837297a75" alt=""><figcaption></figcaption></figure>

## ⚙️ Configurando Programa

Após instalar o Zoiper, precisamos **configurar o Ramal** nele.

No menu Iniciar localize o "**Aplicativo:** **Zoiper**" e clique nele para abrir:

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FFEWm20SRLuMTyitkHoIl%2F2023-04-11_13h36_39.png?alt=media&#x26;token=780639fd-7183-4e67-95d2-0059400179ae" alt=""><figcaption></figcaption></figure>

Após abrir o programa pela primeira vez, será exibido uma janela para selecionar a versão.

Clique em "**Continue as a Free user**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2Fzzdihpau8A3OQfK5BagN%2F2023-04-11_14h04_03.png?alt=media&#x26;token=f5d1a1b6-5e66-4a51-8847-71dddbaba217" alt=""><figcaption></figcaption></figure>

Preencha o campo "**Username**" com o "**Ramal**" disponível no arquivo Excel:&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FQZVRVCDuHt6MrLw0iTsu%2F2023-04-11_14h05_08.png?alt=media&#x26;token=2527b3c8-51b6-4c32-94d0-8302a5696bb1" alt=""><figcaption></figcaption></figure>

Preencha o campo "**Password**" com o "**Password**" disponível no arquivo Excel:&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FtgPgZGV43kroATGMRGCA%2F2023-04-11_14h05_12.png?alt=media&#x26;token=ff7ba8ce-cd63-46e6-b1c3-f2a7ee8261c7" alt=""><figcaption></figcaption></figure>

Clique em "**Login**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FZufrqfrj0OJb0S0YoDIm%2F2023-04-11_14h05_56.png?alt=media&#x26;token=f2655725-834c-4955-86dd-f2a0fb63613f" alt=""><figcaption></figcaption></figure>

Preencha o campo "**Hostname**" com o "**Domínio**" disponível no arquivo Excel:&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FQa7LyD2cjgIXNTDdTbHX%2F2023-04-11_14h06_57.png?alt=media&#x26;token=405d71d6-9ca6-485f-a442-226c8a6e38da" alt=""><figcaption></figcaption></figure>

Clique em "**Next**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FcJkDaAMTkIJMjwQOYmSF%2F2023-04-11_14h07_12.png?alt=media&#x26;token=8dc89a2f-9917-4512-a10c-ed6a74425f38" alt=""><figcaption></figcaption></figure>

Na janela seguinte, clique em "**Skip**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FRHkxHE5ZE30Rgi2E0Puf%2F2023-04-11_14h07_38.png?alt=media&#x26;token=46ee503b-9be2-4ab8-8a13-00ce9e10bb4e" alt=""><figcaption></figcaption></figure>

Agora o Zoiper ira verificar se os dados estão corretos.&#x20;

Aguarde a checagem finalizar até uma das barrinhas aparecer em Verde com o texto "**Found**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FNNzsAM42r0xsY8zFfIqJ%2F2023-04-11_14h08_43.png?alt=media&#x26;token=c0576b03-16ad-4559-926a-011acc3c005c" alt=""><figcaption></figcaption></figure>

Clique em "**Next**":&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FBUig3GKZAoXfFeJR3Aps%2F2023-04-11_14h09_01.png?alt=media&#x26;token=8478d69f-457a-41e9-82ba-a778e3d762d6" alt=""><figcaption></figcaption></figure>

Caso a configuração tenha tido sucesso, será exibido um ícone no topo da janela:&#x20;

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2FgKwoAHSgDw1MZzXcSW69%2F2023-04-11_14h09_37.png?alt=media&#x26;token=08fe2a01-37c1-40d0-ae82-99d929cd3d53" alt=""><figcaption></figcaption></figure>

## 🛠️ Verificando Configuração

Para checar as configurações foram executada corretamente, acesse o Perfil do Atendente no site e verifique se esta sendo exibido o botão de "**Atendimento via Telefone**":

<figure><img src="https://4069360090-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M98jjvs-xqIpGz1CM1O%2Fuploads%2F3GYz3sw4MEvM0bvyHFQt%2F2023-04-11_13h23_07.png?alt=media&#x26;token=19589849-0433-4447-90c6-ffcb57360db4" alt=""><figcaption></figcaption></figure>
